Questions we get asked

Two to three days is usually enough for a standard clean. Deep cleans and move-outs book up faster, especially at month end when possession dates cluster — give us a week if you can. If you need something sooner, call us; we often have a gap we can fill.

No. Most of our recurring clients are at work when we come. You can leave a key, give us a lockbox or door code, or arrange access through your concierge. Whatever you tell us is stored against your booking and shared only with the crew assigned to it.

Yes. Cancel or reschedule free of charge up to 24 hours before your scheduled start time. Inside 24 hours we charge 50% of the service total, because the slot can no longer be filled. You can request a change from your client portal or just call us.

That is what we aim for on recurring plans, and we manage it most of the time. Holidays and illness occasionally force a substitution, but the replacement crew works from the same written checklist and the same notes about your home.

By service tier and the size of your home — bedrooms and bathrooms. Each tier includes a base size, and you pay a fixed amount per room beyond that. Add-ons, travel outside Calgary, and any recurring discount are applied on top. The estimator on our booking page uses exactly these numbers.

One-time jobs take a 25% deposit to hold the slot, with the balance due after the clean. Recurring plans take no deposit at all — each visit is billed after it is done.

Your booking is unaffected. Every booking stores its own priced breakdown at the moment you confirm it, so a later change to our rates never rewrites what you already agreed to.

Card through our secure checkout, e-transfer, or cash on the day. Commercial clients can be invoiced on net-15 terms after the first month.

Yes, 5% GST is added at checkout. Alberta has no provincial sales tax, so that is the only tax on your invoice.

A standard clean maintains a home that is already in reasonable shape — surfaces, floors, kitchen, bathrooms. A deep clean adds the detail work that does not need doing weekly: baseboards, door frames, light fixtures, window tracks, grout, and cleaning under and behind moveable furniture. It takes roughly twice as long.

Yes, everything is included at no extra charge — eco-friendly, low-odour products that are safe around children and pets. If you would rather we used your products, say so when booking and we will.

Tell us within 24 hours and we come back and put it right at no charge. We would far rather re-clean a bathroom than lose a client over one.

We do not handle biohazards, mould remediation, pest infestations, or anything requiring a ladder above the second storey. We also will not move furniture heavy enough to risk injury or damage. If we spot something outside our scope we will tell you rather than attempt it.

Yes. Every cleaner on your property is covered by our liability insurance, and all staff are vetted before their first job. We can provide a certificate of insurance for commercial clients or strata boards on request.

Pets are welcome to stay home. Tell us about them when you book — names, temperament, and anywhere they should not be let out. Our crews are used to working around animals.

All of Calgary with no travel charge. Chestermere, Airdrie, Cochrane, and Okotoks carry a $25 travel fee. Strathmore, High River, Langdon, and Canmore we confirm case by case with a $45 fee.

A standard clean of a 2 bed / 1 bath home takes about two hours. Add roughly 20 minutes per extra bedroom and 25 per extra bathroom. Deep cleans and move-outs take about twice as long. Your estimate shows a duration alongside the price.

Saturdays yes, for residential work. Commercial and office cleaning is usually done after hours by arrangement — most of our commercial clients never see us.